The eShop shots did not match, so Jagex is replacing them

- Switch 2 buyers said RuneScape: Dragonwilds looked nothing like the pictures on its store page
- Jagex agreed: "The Switch 2 build is not where we want it to be today, visually"
- Honest screenshots are already with Nintendo, and the engine work behind them will take several patches
Reported by Jagex's own statement, reported by Kotaku, 25 September 2026. We are repeating their reporting rather than claiming it.
Would you refund a game that looked better on its store page?
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